Service Delivery Charter

• Enhance accountability and transparency in how funds are collected and spent.
• Set clear, measurable standards for road and bridge maintenance services.
• Strengthen engagement with government, communities, and development partners.
• Support sustainable, climate-resilient infrastructure over the long term.
• Optimize financial and human resources for maximum impact on the network.
• Build public awareness and trust in NRF programs and reporting.

• Define measurable service standards for maintenance and rehabilitation outcomes.
• Promote accountability through clear roles, responsibilities, and processes.
• Engage stakeholders so community priorities inform programming and delivery.
• Allocate revenue efficiently across national, sub-national, and feeder roads under ARMEP.
• Monitor and evaluate performance against established standards.
• Support national economic development through safe, accessible roads and bridges.

The National Road Fund Office is a public financial and asset management service for the Government of Liberia. We manage road user charges collected through the Liberia Revenue Authority and Liberia Petroleum Refining Company, and other established sources, to finance maintenance and directly associated planning and programming. We work with the Ministry of Public Works and the Ministry of Transport to prioritize safety, security, and environmental concerns for road users.

Vision

To ensure the quality of Liberia's roads and bridges assets through regular program maintenance that improves safety through the utilization of climate-resilient technologies, while securing and effectively managing funds for national, sub-national, and feeder roads, bridges, and associated planning and programs.

Mission

To ensure the financing of roads and bridges maintenance and its directly associated programming, planning, and management activities.

Our primary customers are road users, petroleum importers, and the Liberian public.

• Financial management

  Governed by quarterly and annual reporting aligned with national financial laws.

  • Annual budgets based on road user charges and projected maintenance needs.
  • Regular reports tracking expenditure against approved budgets.
  • Compliance with the Public Financial Management Act and Public Procurement Act.

• Annual Road Maintenance & Expenditure Program (ARMEP)

  The comprehensive budget for road and bridge maintenance under the NRF Act.

  • Allocates funds for maintenance, rehabilitation, emergency works, and linked administration.
  • Disbursements only for ARMEP-approved activities with evidence from implementing agencies.
  • Performance monitoring to confirm scope, quality, and efficiency of works.

• Quarterly financial reports

  Published summaries of how NRF resources are applied.

  • Expenditure breakdown by project type for transparency.
  • Performance indicators to assess financial management effectiveness.

• Annual financial audit

  Independent review of financial health and operational integrity.

  • Comprehensive review of records and regulatory compliance.
  • Actionable recommendations to strengthen practices and accountability.

• Asset management

  Inventory and stewardship of roads and bridges nationwide.

  • Road Inventory Surveys covering paved roads, bridges, and maintained routes.
  • Asset valuation and transfer processes under NRF Act guidance.
  • Audits and assessments aligned with engineering standards.

• Engineering compliance

  Quality assurance for construction and rehabilitation works.

  • Engineering Compliance Checklist for technical specifications and safety.
  • Documentation demonstrating adherence throughout project delivery.

• Technical & road safety audits

  Periodic assessments of conditions and safety features.

  • Evaluation of signage, lighting, and road conditions against national standards.
  • Recommendations to improve safety for all road users.

• Respectful, professional treatment from NRF staff trained in customer service.
• Clear information on services, eligibility, processes, and expected timelines.
• Prompt, efficient service with processes reviewed to reduce unnecessary delays.
• Fair redress when service falls short, including investigation of complaints and corrective action.

Monday–Friday, 9:00 a.m.–5:00 p.m. (excluding national holidays)

• info@nrf.gov.lr
• +231 887 000 075
• +231 770 833 336
• Between 9th and 10th Street, Payne Avenue, Sinkor, Monrovia, Liberia